Shipping policy

Thank you for choosing FLETCHER PETERS. Based in Auckland, New Zealand, our onlinestore focuses on retailing premium fresh food products. We abide by strict order handling protocols and adopt insulated cold-chain packaging with ice packs to preserve the freshness of fresh goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold packaging within 1 to 2 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh food orders will be delivered via express courier service, with an estimated delivery period of 1 to 3 business days within New Zealand, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, rural delivery restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
FLETCHER PETERS shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged / Spoiled Packages
If your fresh food parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 2 days after the scheduled delivery date.
Long-distance transportation may lead to temperature fluctuation, packaging rupture or spoilage of fresh products. If you receive damaged or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 2 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Food Storage and Usage Notice
All fresh products are marked with recommended storage temperature and best before date. Customers shall refrigerate or freeze items promptly after receiving the parcel to maintain product freshness. We reject after-sales claims for food spoilage caused by delayed storage, improper preservation and rough handling after delivery.
Domestic Shipping and Food Safety Notice
We provide nationwide shipping services for all fresh food merchandise across New Zealand. Rural delivery areas may have longer transit time, which will increase the risk of temperature rise of fresh items. We will remind customers of relevant risks before order confirmation. We will not be responsible for parcel spoilage arising from buyers' failure to arrange timely collection after delivery.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: FLETCHER PETERS
Phone number: +64 20 517 8362
Email: info@fletpeti.shop
Physical address: 175A Ti Rakau Drive, Pakuranga Heights, Auckland 2010, New Zealand